Shipping policy

Thank you for visiting and shopping at FamilyNamkeen. We strive to provide you with quality products and a seamless shopping experience. The following is our shipping policy to inform you about how we process, handle, and deliver your orders.

1. Shipping Locations

  • Currently, we ship across India.
  • Delivery to remote areas may take additional time due to logistical challenges.

2. Processing Time

  • Orders are processed and dispatched within 1-3 business days of receiving payment.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Charges

  • Shipping charges are calculated based on the total weight of the order and the delivery location.
  • Shipping costs will be displayed during the checkout process before you complete your purchase.

4. Estimated Delivery Time

  • Once shipped, delivery typically takes 5-10 business days depending on the destination.
  • Delivery times may vary due to factors beyond our control, such as weather conditions, public holidays, or courier delays.

5. Tracking Your Order

  • Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your shipment.

6. Delivery Issues

  • If a package is delayed or undelivered, please contact us at info@familysnacks.in
  • In case of incorrect shipping information provided by the customer, FamilyNamkeen will not be responsible for undelivered or misdirected packages.

7. Damaged or Lost Packages

  • If your package arrives damaged, please reach out to us immediately, and include photos of the damage. We will do our best to resolve the issue promptly.
  • For packages reported as lost, we will work with the courier to locate them or issue a replacement if necessary.

8. Contact Information
If you have any questions about your order or the shipping policy, please contact us:

- Email: info@familysnacks.in
- Address: 301, City Centre The Mall, Kanpur - 208001
U.P.

This shipping policy aims to give customers a clear understanding of what to expect when placing orders with FamilyNamkeen, including delivery timelines, shipping charges, and handling issues with delivery.